Store Policy

Store Policy

Satisfaction Guarantee

If you feel that any of our products do not meet your expectations and you don’t want to keep it in your permanent library, simply request a Return Merchandise Authorization number by
clicking This email address is being protected from spambots. You need JavaScript enabled to view it.

You will be provided an RMA# which you should write on the outside of the returned package. Once the complete product or package is received in good condition*, you will be issued a full refund, less shipping charges.

These charges are assessed as follows:

  • FedEx Ground
    • 30% discount off the FedEx Publish rates(see FedEx.com), plus any handling charges imposed by our suppliers for example, Nightingale-Conant charges $3.50 per order.

  • USPS Media Mail
    • The US Postal Service On-Line Rates (see usps.com), plus any handling charges imposed by our suppliers for example, Nightingale-Conant charges $3.50 per order.

We reserve the right to limit or deny refunds if we feel that our Satisfaction Guarantee is being abused. Our Satisfaction Guarantee is for items purchased on the EnrichmentUnlimited.com site, and does not apply to items purchased through other venues, unless otherwise specifically noted.
Our standard policy is that for ALL products the RMA# must be requested within 90 days of the purchase date.

Mail all returned products to:

Enrichment Unlimited
Product Returns
110 Bismark St.
Concordia, MO 64020

If products are returned to the wrong address such as to the address of one of our suppliers, additional charges may be assessed. Nightingale-Conant charges $8.00 per item for products inadvertently returned to them. This amount will be deducted from your refund.

* If the product is not in acceptable condition, a full refund will not be provided. We realize that the product will be used, and are not expecting it to be in perfect condition, but we do expect it to be complete. The actual amount refunded will be left to our discretion. The product cannot be returned to you without prepayment of return postage, so it is in your best interest to make sure items being returned are in acceptable condition.

If you have any questions, please do not hesitate to contact us toll-free 888-629-0701, Live Help or Our Help Desk.

If your order was shipped using our FREE Standard shipping option, shipping costs will still be deducted from your refund.



Store Policy

Privacy Policy for EnrichmentUnlimited.com

Enrichment Unlimited LLC, which operates the EnrichmentUnlimited.com web site, several others related sites as well as related auction site postings and on-line storefronts has a strong commitment to privacy.

The following discloses our information gathering and dissemination practices for all EnrichmentUnlimited.com URLs and related auction site postings and on-line storefronts.

Customer information is not sold or redistributed to any other parties outside Enrichment Unlimited LLC / EnrichmentUnlimited.com.

Our site may use “cookies” to maintain shopping cart information, monitor the effectiveness of marketing campaigns, or provide special offers.

The information collected in the order process such as customer contact information (billing, shipping and email addresses, and phone numbers) as well as financial information (account and credit card numbers) are used for the purpose of processing and shipping orders, as well as promoting special offers to our customers.

Any other demographic information is collected so that we may serve you better, as well as target our special offers to better meet your needs. This information is not sold or redistributed to any other parties outside Enrichment Unlimited LLC / EnrichmentUnlimited.com.

Email Newsletters and Special Offers:

By submitting your email and/or physical address, you will automatically be added to our newsletter and special offer lists. As stated before, this information will not be sold or redistributed to any other parties outside Enrichment Unlimited LLC / EnrichmentUnlimited.com. Every Promotional email we send contains an opt-out link for your convenience. Please allow up to 48 hours for the removal to occur. If you continue to receive email or direct mail from us, please contact us toll-free at 888-629-0701, through Live Help or through our Help Desk and we'll make every effort research the situation and get the problem resolved.

If you have any questions that were not answered in the Privacy Policy, please do not hesitate to contact us toll-free at 888-629-0701, through Live Help or through our Help Desk
Store Policy
Coupon Redemption Code Look-up

On occasion, Discount Coupon Redemption Codes may be issued as part of a sale or promotion. Some of these codes have limited usage, and/or expirations dates, the details of which are usually provided with the information about the sale or promotion. If you have a Discount Coupon Redemption Code, and you aren’t sure if it’s valid, or what its value is, enter it below and press the button to retrieve information about it.
Click here for Discount Coupon Redemption Code.

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Store Policy

ALL RETURNED MERCHANDISE MUST BE RETURNED TO THE ADDRESS BELOW to ensure that you are refunded properly. You will be reminded of this when you call the request an RMA number, which is required when making returns.

Enrichment Unlimited

Product Returns 

110 Bismark St.

Concordia, MO 64020


If products are returned to the wrong address, additional charges may be assessed. Nightingale-Conant charges $8.00 per item for products inadvertently returned to them. This amount will be deducted from your refund.

* If the product is not in acceptable condition, a full refund will not be provided. We realize that the product will be used, and are not expecting it to be in perfect condition, but we do expect it to be complete. The actual amount refunded will be left to our discretion. The product cannot be returned to you without prepayment of return postage, so it is in your best interest to make sure items being returned are in acceptable condition.

If you have any questions, please do not hesitate to contact us.

 

Store Policy
Domestic Orders

Delivery of Product: You are paying us to ship your order using the delivery option you choose. Once it is mailed, or given to the delivery company, it is out of our hands and in the hands of the delivery service. We cannot assume liability for the package after that. We do however insure the order for the wholesale cost of the items, if insurance is available, and will assist you in filing a claim if your order is damaged or lost. Once we receive payment from the claim, we would be willing to reship the lost or damaged items. Please note that it can take months for the tracing of packages and/or claims to be processed.

Delivery Methods
US Postal Service Media Mail. Takes approx 2 - 8 days. The package is trackable*.
US Postal Service Parcel Post. Takes approx 4 - 7 days. The package is trackable*.
US Postal Service Priority Mail. Takes approximately 2 - 3 days. The package is trackable*.
US Postal Service Express Mail Takes 1 - 2 days, as delivery time varies according to daily cutoff times. The package is trackable.


* The US Postal Service provides Delivery Confirmation, which is not exactly "tracking information" for the following reason... By law, the Postal Service only has to scan the package at the time of delivery. This means the package is not guaranteed to be scanned by the receiving Post Office, or anywhere else along the way... except for the destination Post Office. The status may show that the Post Office has been electronically notified that the package will be shipped, clear up until the time of delivery. Express Mail is always scanned on receipt, and Priority Mail has a greater chance of being scanned than the other less expensive US Postal Service methods of delivery.


Please note, these are the shipping methods that we use, and base our prices on. Some items are shipped by our suppliers via FedEx or UPS. We will use the closest service to the one you select.

Foreign Orders

Address Verification: To protect cardholders, when payments are made with credit cards, we must verify that the shipping address is either the billing address for the card, or that the shipping address has been registered with the credit card company. Address Verification is not done electronically or automatically for foreign orders. We must submit an address verification request to our Merchant Processor via telephone, and wait for a reply. This may take a few days, as they must issue a request to the card issuing bank, and wait for a reply. If no reply is received from the card issuing bank, we must request the telephone number of the card issuing bank, and attempt to get the address verified ourselves. If that is unsuccessful, we cannot ship to that address, and something else must be worked out.

Delivery of Product: You are paying us to ship your order using the delivery option you choose. Once it is mailed, or given to the delivery company, it is out of our hands and in the hands of the delivery service. We cannot assume liability for the package after that. We do however insure the order for the wholesale cost of the items, if insurance is available, and will assist you in filing a claim if your order is damaged or lost. Once we receive payment from the claim, we would be willing to reship the lost or damaged items. Please note that it can take months for the tracing of packages and/or claims to be processed.

Import Taxes, VAT, Etc We make an effort to minimize any additional taxes you may have to pay. We typically only declare the wholesale cost as the value of merchandise, and we designate it as "Educational Material". We cannot guarantee that your local customs office will not impose additional taxes on your order upon delivery. These taxes are your responsibility. If you refuse to pay them, we will not refund you the price of the merchandise you purchased, until it is received by either us or the supplier who shipped it. You will not be refunded any of the shipping costs. You may incur charges from our suppliers for items returned to them, and these charges will be deducted from any amounts that would be refunded to you. For example; Nightingale-Conant charges $8.00 per item for products returned to them.

Delivery Methods

Priority Mail International Available for most countries. Takes approx 6 - 10 days to reach your country, but usually takes longer for delivery depending on how long your local customs office holds the package. Delivery from the United States, to your country is very reliable. From that point delivery relies on your countries postal service to get it to you.

Federal Express International Economy (FedEx) Takes approx 2 - 4 days, as delivery time varies according to the country. The package is trackable. It usually passes through customs quicker, and it is delivered by FedEx or the private courier that FedEx has contracted with in that country.

If you have any questions, please do not hesitate to contact us via telephone Toll-Free at 888-629-0701, through Live Help or through our Help Desk.
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